For questions about your order or inquiries about our site, please email:
1 (212) 796-5704 · 1 (888) 797 2741
Our Personal Stylists can assist you with choosing a look, or with questions about product and fit. Simply email:
1 (212) 796-5704 · 1 (888) 797 2741
Moda Operandi is the premier fashion pretailer that allows you to preorder the latest ready-to-wear fashion, shoes, accessories, and jewelry months before they are available anywhere else.
Moda Operandi runs online designer trunkshows (typically 3-7 days), where you can preorder the latest fashion straight from the runway. You place a 50% deposit at the time of purchase, the style is then produced by the designer, and the balance is paid once your order ships.
We guarantee that every item we sell is 100% authentic from all of the designers we feature.
Please visit the Trunkshow Calendar for updates, or sign up on our mailing list to receive notifications on your favorite designers. We typically feature at least one new collection per day. New trunkshows generally start at 9 a.m. EST on weekdays. If you are interested in a particular designer or specific looks, please contact your Personal Stylist at email@example.com or call: 1 (212) 796-5704 · 1 (888) 797-2741.
Runway collections are featured in full on the site, unless a designer has presented a specific item not intended for retail.
If you placed an order for an item that has a minimum quantity, and the minimum for the item is not met during the period of the trunkshow, your credit card will be refunded once the designer informs M’O of the cancellation. In certain cases, only limited quantities of a specific item are available. If an item that you placed in your shopping cart is in limited supply, the expiration will be indicated in your cart so that you can act quickly to secure the item; otherwise, it will sell out.
The product description for each item will contain information about the estimated delivery window for that particular item. Once you have purchased an item, this information will be reflected in your account.
Email us at firstname.lastname@example.org.
Email your Personal Stylist at email@example.com or call: 1 (212) 796-5704 · 1 (888) 797-2741.
Click on the “Size Chart” link, found on every M’O product page. Sizes vary by designer.
Contact your Personal Stylist for help with your sizing and fit: firstname.lastname@example.org or 1 (212) 796-5704 · 1 (888) 797-2741.
Yes. Call your Personal Stylist, who will place the order on your behalf: 1 (212) 796-5704 · 1 (888) 797-2741.
Items you put into your cart are reserved unless the trunkshow has a cart expiration due to limited quantities. However, the item is only reserved during the duration of the trunkshow on the site.
Go into “My Account” and “My Profile” to update the email address in your personal profile.
Click the “unsubscribe” button at the bottom of the daily emails.
Sometimes designers cancel styles after a production assessment. You will be refunded for the full amount paid.
After an order has been placed, it cannot be cancelled unless the shipment has been delayed past the stated delivery window.
To change your password, click “Sign In” at the top of any M’O page and then click “FORGOT PASSWORD.”
When you place an order at Moda Operandi, you are charged an initial deposit of 50% of your total price at checkout. The remaining balance, plus shipping fees, taxes and duties (when applicable), will be processed on your credit card at the time of dispatch.
We accept Visa, MasterCard, American Express, Visa Debit, and JCB cards.
In order to pay with separate credit cards, you must place different orders for each individual method of payment.
To change your credit card details, go into the “My Payment Methods” of your M’O account.
You can make payments in US dollars or euros. Currencies will be displayed by country, so check the top of your screen to make sure you have selected the right country.
When you return an item to us that is refunded as store credit, we issue a credit to your M’O account in the full amount paid, minus outbound shipping. This is referred to as site credit, and site credit does not expire. Occasionally, M’O may offer gift credits as part of a loyalty program or a promotion. Unlike site credits, gift credits have an expiration date and may be subject to a minimum transaction value. All site and gift credits may be found in the “My Credits & Promotions” tab of your Moda Operandi account.
When you place an order at Moda Operandi, you pay a 50% deposit at the time of purchase and pay the balance when your item ships. Moda Operandi gives your first payment to the designer to commence production of your order. Therefore, credits will first be redeemed toward your second payment, and any remainder will be applied to your deposit.
You can redeem credit toward a new order by checking the “Use My Promotion” or “Apply My Credit” box at checkout. You can also apply credit to an open order by contacting Customer Care at email@example.com or 1 (212) 796-5704 · 1 (888) 797-2741.
Yes, the deposit charged will be refunded onto the original credit card used to place the order. This will be reflected on your banking statement in 3 to 14 business days.
Prices displayed on the website are exclusive of taxes and duties. When you place your order at checkout, sales tax and customs duties (where applicable) will be calculated on the total merchandise value, before discounts or credits have been applied. Taxes and duties will be processed on the second payment of your order transaction.
If you are shipping within the US, sales tax will only be applied to orders shipped to New York and New Jersey. Within the EU, prices displayed on the website are inclusive of VAT. All other non-customs-related local taxes are the customer’s responsibility and Moda Operandi is not responsible for reporting or paying additional local taxes to states, such as Use Tax.
When shipping to countries outside of the US (see list below), most destinations are delivered to on a DDP (Delivery Duty Paid) basis, which means relevant import taxes and duties are calculated at checkout and processed by Moda Operandi once your order ships. If you are shipping on a DDU (Delivery Duty Unpaid) basis, import taxes and duties will not be paid through Moda Operandi, and you will instead be invoiced by the shipping carrier upon delivery of your merchandise. To learn more about DDP/DDU or to find out if we ship to your country, please contact Customer Care at firstname.lastname@example.org or call: 1 (212) 796-5704 · 1 (888) 797-2741.
|DDP COUNTRIES||DDP COUNTRIES||DDP COUNTRIES||DDP COUNTRIES||DDU COUNTRIES (PARTIAL)|
We ship globally with a variety of carriers to all countries except Iran, Libya, and Cuba.
We only deliver to P.O. boxes in: Bahrain, Jordan, Kuwait, Lebanon, Qatar, Saudi Arabia and United Arab Emirates. We do not deliver to forwarding addresses, including Aramex addresses.
Due to international trade agreements and regulations, Moda Operandi is obliged to adhere to particular shipping restrictions. As a result, we cannot dispatch items made of exotic skins to California or outside of the United States. In addition, some products manufactured in China, and fine jewelry of certain compositions, are not allowed to be shipped to some countries. If the item is subject to shipping restrictions, this will be indicated in the product details. To proceed with purchasing this item, you would need to ship to a different destination address. If you have questions about shipping restrictions, please contact Customer Care at email@example.com or 1 (212) 796-5704 · 1 (888) 797-2741.
In order to ship to separate addresses, you must enter a separate order for each shipping address.
All items are insured against theft and accidental damage while in transit from M’O to the delivery address. Once your items have been delivered, they are no longer covered by M’O insurance. If your box is damaged upon arrival, we recommend that you refuse the delivery. Please notify Customer Care at firstname.lastname@example.org or 1 (212) 796-5704 · 1 (888) 797-2741 if you have refused a package.
Your order will be delivered in Moda Operandi’s signature archival packaging.
After you submit an order, it is not possible to add items. If you need to change the shipping address prior to dispatch, you can do so by contacting Customer Care at email@example.com or 1 (212) 796-5704 · 1 (888) 797-2741.
After you place your order, you will receive a confirmation email.
The product description for each item will contain information about the estimated delivery window for that particular item. Once you have purchased an item, this information will be reflected in your account. If you have questions about the delivery window for a specific item, please contact Customer Care at firstname.lastname@example.org or call: 1 (212) 796-5704 · 1 (888) 797-2741.
Once your order has shipped, you will receive an email confirmation with your shipping and tracking details. You will also be able to track your order by accessing your Moda Operandi account. For more details, contact Customer Care at email@example.com or call: 1 (212) 796-5704 · 1 (888) 797-2741.
If your order is overdue past the delivery window, contact Customer Care at firstname.lastname@example.org or call: 1 (212) 796-5704 · 1 (888) 797-2741.
Shipping fees are calculated at checkout and charged when your item ships.
This chart provides information on available methods of shipping as well as associated costs.
SHIPPING FROM THE U.S.
SHIPPING FROM EUROPE
Moda Operandi offers complimentary return shipping. We are pleased to accept timely returns of unused, unworn, unwashed, unaltered, and undamaged items within 30 days from the date you received your order. Your Items must be returned in the original packaging, including any boxes, hangers, garment bags, and other signature packaging materials.
▪ For orders placed on September 6, 2012 or after: We accept returns on many items, excluding final sale items, which will be indicated on each product page. Returns are eligible for store credit or refund to your original method of payment.
▪ For orders placed prior to September 6, 2012: We accept returns on apparel and footwear products only, for store credit only.
Please see final sale items below:
- Customized items
- Fine Jewelry
- Vintage items
If you would like to return merchandise from within the U.S., log in to your Moda Operandi account and locate the item(s) from within your Orders. Click “Request a Return” and complete the pop-up page to generate your prepaid shipping label and return instructions.
If you would like to return merchandise from outside of the U.S., please contact email@example.com or 1 (212) 796-5704 to arrange for a prepaid shipping label and return instructions to be emailed to you.
Moda Operandi will do our best to accommodate exchange requests, but given the limited inventory of our highly exclusive merchandise, exchanges are subject to designer availability in the size you require and may take up to a month to complete. Please contact firstname.lastname@example.org or 1 (212) 796-5704 · 1 (888) 797-2741, and a member of our Customer Care team will be pleased to discuss your exchange options.
If an item you have received is damaged, please contact Customer Care at email@example.com or call: 1 (212) 796-5704 · 1 (888) 797-2741.
For countries where M’O offers DDP (Delivery Duty Paid), you may pay for duties and taxes at checkout.
For countries where M’O offers DDU (Delivery Duty Unpaid), you are charged upon the arrival of the item into the recipient’s country.
You will receive a confirmation email once your gift has been dispatched.
Your tracking number is available under “My Open Orders” in your M’O account.